Frequently Asked Questions

Learn easily about XoomWallet, how it works and how you can manage your accounts with us. Can't find your question? We are here to help. Contact our support or Merchant Services team via email or developers and we can provide a quick response to your query.
Why does the system show an error at the registration process?
This may occur because of a routine maintenance work on the site server. You would have to try again after several hours.
How do I upgrade to the Premium status?
In order to obtain the Premium status, you need to remain a XW account holder for not less than three months and make a deposit of US $50,000 or more into your XW account.
What are the differences between a Premium and a Partner level account?
Premium accounts are privileged in terms of offered benefits which include a low 2% fee on balance transfers via bank as well as a priority treatment in all deposits and withdrawals of your account funds.Partner accounts are the most privileged type of accounts offering an increased level of trust to its holder and his/her business. Some of its unique features are a 1.5% fee on withdrawals via bank wire, a 1.5% fee for deposits.
What are the differences between a Personal and a Business account?
A Personal account is opened for an individual user. A Business account is opened for a corporate entity.
How do I register for an account?
To register a XW account you need to click the “Signup” button in the top portion of the XW home page and then enter your personal data.

Popular FAQ

We have created a list of the most common questions we get asked by our clients so if you do have a query about our service (whether it be technical, financial or general house keeping) you can refer to our FAQs below.

What can I do with Xoomwallet?

With Xoomwallet.com you can send money or receive online, make reliable, secure online payments, receive internet-based payment requests and more. All you have to do is register in the system and you

How do I sign up in Xoomwallet?

Signing up for Xoomwallet.com is quick and easy and does not take more than 5 minutes. From the Xoomwallet homepage, just click on the "Sign up" button and follow the instructions.

What personal information does Xoomwallet.com collect?

When signing up in Xoomwallet.com, you will be asked for your basic personal information - your name (first and family), phone if any, e-mail.

Explore The XoomWallet

Learn easily about XoomWallet, how it works and how you can manage your accounts with us. If you do not find solution, contact us.
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General FAQs
Merchants Wallet
Exchnagers Wallet
API Documentation
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The Xoomwallet system
How Xoomwallet use the personal information we collect?
Our primary purpose in collecting your personal data is to provide you with a safe and smooth experience. We may use your personal information only to process transactions and send notices about your transactions.
How do I register with Xoomwallet Services?
Simply click ' Register' on our website and fill in a short form.Once you've received your email, you'll be able to log in using the ID you chose when you registered.
What is the Xoomwallet user back office?
The Xoomwallet users back office is the secure website where you manage your Xoomwallet.com account. Once you've logged in, you can check and edit your personal details, manage your wallets, add new payment methods, change your technical settings and much more.To log in, you simply need your ID and your password.
How do I become a XW account holder?
In order to open a XW account, you need to complete the registration process.
How do I register for an account?
To register a XW account you need to click the “Signup” button in the top portion of the XW home page and then enter your personal data.